7/14/2020 Administrator

ADefHelpDesk Screens


When users submit Tickets, their name and email are automatically entered (anonymous users can also create Tickets):

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Administrators can create Help Desk Tickets for anonymous users and users with an account:

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Emals are sent to Administrators and users with a direct link to the Ticket:

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Users are able to add additional comments and files but not change the Ticket or delete any items:

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.EML (Email) files can be attached. The inline images will display, and file attachments will be avaliable:

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Allows for full searching and sorting. Search screen provides customized paging and remembers the last search:

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Administrators and members in the Assigned group have the ability to Edit ticket status and Add, Edit, and delete all comments and attachments:

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Administrators and Assigned users can log work time on Tickets:

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Administrators and members in the Assigned group have the ability to see the Logs for each Ticket:

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AdeHelpDesk provides a real-time Dashboard

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A Swagger API allows programmatic access to all functionality

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